Member Management

5 Magic Characteristics of an Excellent Service Team

5 Magic Characteristics of an Excellent Service Team

Monday, September 25, 2023 /Michael Kettenring
68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. For 86%, good customer service turns one-time clients into long-term brand champions. ...
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Why Data Analysis is so Important for Associations?

Why Data Analysis is so Important for Associations?

Friday, September 1, 2023 /Michael Kettenring
Associations collect an immense amount of data from their members each and every day. Let's just think about all the touch points, interactions, and transactions, attended events between active members and the association's team over time. ...
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Key Features of Online Self-Service Portals

Key Features of Online Self-Service Portals

Friday, September 1, 2023 /Michael Kettenring
Giving members or customers a secure area where they can address concerns and see personalized content is proven to boost engagement and make them know how valued they are. Millennials especially prefer self-help portals ... ...
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I am Your Virtual Assistant. How May I Help You?

I am Your Virtual Assistant. How May I Help You?

Monday, August 7, 2023 /Michael Kettenring
According to a report by Grand View Research, the global chatbot market size is expected to reach USD 1.25 billion by 2025, growing at a CAGR of 24.3% from 2020 to 2025. These numbers speak for themselves... ...
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5 Examples How AI Can Simplify Your Workflow

5 Examples How AI Can Simplify Your Workflow

Tuesday, August 1, 2023 /Michael Kettenring
It is no secret that work overload can lead to exhaustion and employees resigning. As a result, HR departments are looking for new and effective ways to retain team members and help their team to reduce stress. ...
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10 Effective Ways to Cut Operational Costs

10 Effective Ways to Cut Operational Costs

Tuesday, June 20, 2023 /Michael Kettenring
Cutting operational costs gains more and more momentum. On the one hand, the media projects the next recession to sell more bad news. On the other hand, keeping an eye on new avenues to reduce costs is simply a good business practice. ... ...
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Introducing WEEcommunicate Version 6.1

Introducing WEEcommunicate Version 6.1

Tuesday, May 23, 2023
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10 Tips To Build Thriving Online Communities

10 Tips To Build Thriving Online Communities

Monday, May 22, 2023
For innovators in the cloud, building and nurturing online communities can be a rewarding and impactful endeavor. For associations, it is a mission-critical part of its business model. Here are ten tips to help you build successful online communitie ...
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What Will Associations Look Like in The Future

What Will Associations Look Like in The Future

Saturday, February 18, 2023 /Michael Kettenring
Of course, predicting the exact future of associations is difficult, if not impossible. It is dependent on various factors such as technological advancements, economic trends, cultural changes, and more. ... ...
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Who Will Associations Compete Against In The Future

Who Will Associations Compete Against In The Future

Saturday, February 18, 2023 /Michael Kettenring
The most dangerous competitors are those you do not see coming. Most famous: Nokia and Motorola have experienced this when Apple launched the first iPhone basically disrupting and reinventing the cell phone industry in 2007. ... ...
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Engaging Member Programs – The Untapped Potential

Engaging Member Programs – The Untapped Potential

Wednesday, February 8, 2023 /Michael Kettenring
Often associations put member services on “Cruise Control” after spending their marketing budget to sign them up. As a result, churn rates are high, because members feel a lack of value offered to them. ... ...
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5 Effective Marketing Tools To Retain More Existing Members

5 Effective Marketing Tools To Retain More Existing Members

Friday, January 27, 2023 /Michael Kettenring
It's more cost-effective to retain existing members than to acquire new ones. Acquiring new members can be expensive, as it often requires marketing, advertising, and other promotional efforts. Let us look at the 5 most effective marketing tools ... ...
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Benefits Of All-In-One Software For Associations

Benefits Of All-In-One Software For Associations

Thursday, January 26, 2023 /Michael Kettenring
It is not an easy decision for any organization to invest into technologies. The ever increasing speed in which technologies gets obsolete, the difficult process to implement, train, launch, and operate new APPS require a team of IT specialists... ...
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All-in-One Software vs. Piecemeal Software - What is Better?

All-in-One Software vs. Piecemeal Software - What is Better?

Monday, January 9, 2023 /Michael Kettenring
An all-in-one software and piecemeal software refer to two different approaches to technology solutions for organizations. ...
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Convert Data into Business Intelligence

Convert Data into Business Intelligence

Sunday, December 4, 2022 /Michael Kettenring
Every day your business creates an overwhelming amount of data. Analytics tools such as Google Analytics deliver massive reports about traffic data to your website, but they are often overwhelming. ... ...
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Knowing Your Members – a Key Success Factor in Uncertain Times

Knowing Your Members – a Key Success Factor in Uncertain Times

Friday, December 2, 2022 /Michael Kettenring
Mission-based organizations like associations are in the business of taking care of the people they serve—members. And, inherent in the process of taking care of members, there are common challenges like how to recruit, engage, and retain them. ...
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Meet WEEcommunicate latest System Upgrade Version 5.0

Meet WEEcommunicate latest System Upgrade Version 5.0

Wednesday, August 31, 2022 /Michael Kettenring
Events are back after 2 years of suffering from the effects of Covid, literally! ... ...
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3 Steps to Master the Art of Personalized Marketing

3 Steps to Master the Art of Personalized Marketing

Monday, August 29, 2022 /Michael Kettenring
Studies show that more than 70% of today’s customers expect every interaction with a business to be personalized – or they lose interest or even their confidence in you. It is more important than ever to “know” your customer at all times ... ...
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Breaking down Data Silos: The All-in-One Approach

Breaking down Data Silos: The All-in-One Approach

Tuesday, July 12, 2022
Imagine you can generate new contacts and leads, nurture them, convert them into customers, and even transact with them using a single software platform. Maybe even host weekly webinars, and send out surveys to collect feedback? ...
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Are you transacting online? Then PCI compliance is important to you!

Are you transacting online? Then PCI compliance is important to you!

Monday, July 11, 2022
It is easy enough these days to set up an online store and sell your products and services online.  But before you do this, take time to ensure that you do everything right. As soon as you charge credit cards or debit bank accounts of your customers ...
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WEEcommunicate announces its latest upgrade to version 4.2

WEEcommunicate announces its latest upgrade to version 4.2

Tuesday, March 1, 2022 /Michael Kettenring
Introducing our latest new APP: Customer Service Manager. Simplify your service tickets management. ...
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Introducing WEEcommunicate  Version 4.0

Introducing WEEcommunicate Version 4.0

Tuesday, February 1, 2022 /Michael Kettenring
WEEcommunicate.com announces the launch of our newest version 4.0. So, what’s new? ...
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A 2022 Outlook and IT Cost Trend Analysis

A 2022 Outlook and IT Cost Trend Analysis

Thursday, January 13, 2022 /Michael Kettenring
Entering a new phase of digital transformation - Of course, the current pandemic is largely to blame as it has triggered a slew of unintended consequences. ...
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Introducing our latest version 3.2

Introducing our latest version 3.2

Sunday, November 14, 2021
We are introducing our latest version 3.2. This is a comprehensive version upgrade with many new features, focusing on two main topics: Email Marketing and Personal Meeting Room ...
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