Resources Archive

5 Magic Characteristics of an Excellent Service Team

5 Magic Characteristics of an Excellent Service Team

Wednesday, September 25, 2024 /Michael Kettenring
68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. For 86%, good customer service turns one-time clients into long-term brand champions. ...
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Why Data Analysis is so Important for Associations?

Why Data Analysis is so Important for Associations?

Sunday, September 1, 2024 /Michael Kettenring
Associations collect an immense amount of data from their members each and every day. Let's just think about all the touch points, interactions, and transactions, attended events between active members and the association's team over time. ...
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Key Features of Online Self-Service Portals

Key Features of Online Self-Service Portals

Sunday, September 1, 2024 /Michael Kettenring
Giving members or customers a secure area where they can address concerns and see personalized content is proven to boost engagement and make them know how valued they are. Millennials especially prefer self-help portals ... ...
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